Return Policy

Can I Cancel or Change My Order

Unfortunately, we are unable to cancel or update the order details once an order has been placed.

If you are unsure on a purchase, please contact our customer care team before purchasing so our team can help answer any questions.

Faulty, Damaged, Incorrect & Incomplete Item

Faulty Product

Adulttoymegastore takes great pride in supplying a huge range of sex toys and lingerie, and we have thousands of happy customers! Sometimes, our customers receive faulty products. If this happens we’ll immediately put things right.

If you believe you received a faulty product, please ensure you check the following:

Have new batteries been tried? The majority of products that don't seem to be working are due to errors with batteries.

-Check the batteries are in the correct way, replace the batteries or recharge your toy.

Also check if there is a circular Battery Tab on top of the batteries – if so, this circular piece of paper needs to be removed before you use the item. If there is a piece of paper or plastic surrounding the batteries, please leave this in place.
Have you tried holding down the ‘on’ button for 3-5 seconds? Some products come with a travel lock in place to prevent them from turning on accidentally.
If the product is rechargeable, please fully charge the product before attempting to turn it on. Some products come with a residual charge, but some may require charging before first being turned on.

In the event that there is a fault with your product we are happy to replace your item. To arrange this, please contact us with the details of your fault within 7 days. Please include the details below:

The order number that the product was purchased on
A description of the issue
And if possible, a photo or video of the fault

We will then determine if we need to have this item returned, before we arrange for a replacement to be sent out to you. In the event that the same item is not available, we will issue you with a store credit to use towards purchasing a new item on the Adulttoymegastore website.

Under no circumstances are returned products ever on-sold. They are returned to the manufacturer for fault analysis and replacement.

Can I Exchange or Return a Product?

Due to the nature of adult products, we cannot accept exchanges or returns on any product unless you received the wrong item by mistake, or the exchange is covered under consumer law.

Please read our sizing information carefully as we cannot exchange products that are too big or too small if the size is listed on site.

Product Warranty

Our warranty policy covers products for 31 days from the date of purchase, unless a warranty period is specified by the manufacturer. In which case, the manufacturer's warranty period takes precedent.

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.

If your product cannot be repaired, we will replace it with one that is of the same, or similar model.

If a repair or replacement is not possible, we will provide a refund.